Should you be harvesting data to gain insights to your internal processes?

Photo by Stephen Phillips - Hostreviews.co.uk on Unsplash

I was in an interesting situation not too long ago where my role was to gather data and try to gain insights in the work processes and efficiencies of the operations of certain division of the company.

In this particular use case, the management wants to know why are operating costs up and where are the inefficiencies in the process.